Effortless Jira Service Management for Faster and Smarter Customer Support.

Build workflows that save time, reduce frustration, and keep customers happy.

Struggling to Get the Most Out of Jira Service Management?

  • Lack the technical know-how to set up custom workflows?

  • Frustrated with inefficient support processes that slow your team down?

  • Unsure how to scale your support as your business grows?

  • No time to learn how to configure JSM effectively?

You’re not alone—many SaaS companies face these challenges. But with the right setup, Jira Service Management can work FOR you.

End-to-End JSM Consulting—Built for SaaS Companies

Here’s how I help:Understand Your Support Flow
I take the time to learn how your support team works—and identify opportunities to streamline.Optimize or Build
Together, we’ll design workflows, automations, and integrations (Slack/Teams included) to make support effortless for your team and faster for customers.Deliver Systems That Scale
Whether it’s your first JSM setup or an overhaul, you’ll get a system that grows with your business and improves every step of the customer journey.

Hi, I am Jonna!

Real Support Experience: I’ve led customer support teams for 15+ years, so I understand what effective support looks like—not just the technical side of JSM, but the human side too.10 Years of JSM Admin Expertise: From admin to light scripting, I know the ins and outs of Jira Service Management and how to make it work for SaaS companies.Practical Advice, No Fluff: I don’t just build; I help you understand why the changes make sense and how they benefit your team.Approachable & Friendly: No tech jargon or “do this for us” relationships. We collaborate to make sure the system fits your needs.

Let’s Talk About Your JSM Challenges

Schedule a FREE consultation, and let’s discuss how I can help your customer support get the most out of Jira Service Management.

Pricing

I believe in keeping things straightforward and transparent, so here’s what you can expect:

  • Hourly Consulting Rate: Starting at €90/hour.

  • Monthly Retainer Options: For ongoing projects or support, starting at €560/month.

Every project is unique, so let’s discuss your needs and find the best fit for your situation.

See my experiense in action

Check out my YouTube Channel and Blog, where I share practical tips and ideas on setting up and configuring JSM effectively.

© 2025 JSM Power Moves, brought to you by Fluent in Support